Hospitality Consulting
Practical Support for Restaurants & Hotels
Practical Support for Your Establishment
Every restaurant and hotel faces different challenges. Support is determined based on actual needs, team size, and the establishment's capacity. We do not offer a one-size-fits-all solution. First, the current situation is reviewed, and then a tailored form of support is proposed.
Short editions from the "Brutal Truth" series and ZNAM AI are tools in this process. The goal is to provide the team with clear and applicable guidelines for daily operations.
Analysis
Service and operation analysis
Guidelines
Practical instructions for the team
Training
Training tailored to actual needs
Guides
Short operational guides and digital AI support
* Note: The offer does not include official certificates, accreditations, wine testing, or tastings. It offers practical analysis, consulting, internal training, operational materials, and digital AI support.
Restaurant Packages
Mini Diagnosis
- Consultation or visit up to 90 minutes
- Service assessment and short action plan with priorities
- Includes: 1 selected guide based on needs
Team Training
- Practical training for groups up to 10–12 people plus post-training materials
- Topic selected according to establishment requirements
- Includes: 2 guides:
• ZNAM: Waiter – Brutal Truth
• ZNAM: Luxury Service Standards – Brutal Truth
Two-Day Training
- Working with the team and managers on specific topics, with practical tasks
- Includes: 4 guides:
• ZNAM: Waiter – Brutal Truth
• ZNAM: Silent Upselling – Brutal Truth
• ZNAM: Luxury Service Standards – Brutal Truth
• ZNAM: Guest Psychology – Brutal Truth
Three-Day Training
- In-depth work on standards, procedures, and real-world application
- Includes: 7 series guides:
• ZNAM: Waiter – Brutal Truth
• ZNAM: Silent Upselling – Brutal Truth
• ZNAM: Luxury Service Standards – Brutal Truth
• ZNAM: Guest Psychology – Brutal Truth
• ZNAM: Guests Are Not Always Right – Brutal Truth
• ZNAM: The Sommelier – Brutal Truth
• ZNAM: Career Development in Hospitality – Brutal Truth
Advisory Support
- Agreed number of meetings, visits or sessions, with brief operational recommendations
- Includes: Selected library based on role and requirements
- * Note: Training prices apply to groups up to 10–12 people. Travel, accommodation, larger groups, and extra days are arranged separately.
Hotel Packages
Manager Training (Half-Day)
- One specific topic and practical work with managers or key personnel
- Includes:
• ZNAM: Cost of Service (Mental health and boundaries in hospitality)
• ZNAM: The Manager – Brutal Truth
Manager Training (Full-Day)
- Working with F&B managers, restaurant managers, or supervisors
- Includes:
• ZNAM: Cost of Service
• ZNAM: The Manager – Brutal Truth
• ZNAM: Restaurant Turnaround – Brutal Truth
Manager Training (Two-Day)
- Setting priorities, procedures, and cascading standards to the team
- Includes:
• ZNAM: Cost of Service
• ZNAM: The Manager – Brutal Truth
• ZNAM: Restaurant Turnaround – Brutal Truth
• ZNAM: AI Operational System for Hospitality
External Advisory Support
- Scope depends on visits, hours, departments, and operational involvement level
- Includes: Selected management and operational guides
📍 Notice: The listed prices apply exclusively to the territory of Macedonia. For engagements outside the country, terms and pricing are subject to a detailed individual agreement.
Next Step
Schedule a brief discussion to find out which service fits your establishment best.
Contact Us